FAQ

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About the company

?Is your company a manufacturer or a trade company?

We are the direct manufacture factory, located in Zhejiang and Shanghai.
?What kind of business made by EBASEE?

OEM, ODM, and customized with special requirements.
?How to become a distributor/dealer?

Please contact the sales manager responsible for your region, contact details can be found here [email protected]
?What are the conditions to be the agent of EBASEE?

Different countries and regions have different requirements,please contact [email protected] for details.
?What support will be provided as EBASEE agent?

Prior right to get new product samples, advertise marketing, on-site technical support, and please contact [email protected] for details.

Related Articles: WHY CHOOSE EBASEE BRAND?
?Can EBASEE attend bid together?

We can participate in the production of tenders and provide technical parameters of related products.

?Are your products certified?

Our products comply with IEC standard, Rohs and other regulations.

We have CE ,CB,SEMKO,KEMAR,TUV,SAA, ETC. certificates.

Certificates are available upon request. and a detailed list of product certifications can be found here:https://www.ebasee.com/certificates/
?What is the MOQ of trading?

Sample order has no MOQ required.

Ordered products must be packed in full carton.
?What’s the delivery time?

It will be delivered within 35 days after confirmed order.
?Can EBASEE provide samples for free?

We can provide samples for free, but the sample amount must not exceed the company's specified range. The freight cost should be paid by clients except for special projects.

?What’s the payment terms?

Our standard payment terms.

30% deposit by T/T within 7 days after date of s/c, 70% balance before shipping.

L/C at sight.

For another options, please discuss with your account manager or sales manager.
?Do you have warranty policy?

We offer 48 months warranty and full lifespan aftersales service, you also can choose extended warranty period.
?How to get a discount?

There is discount according to big quantity order. Please confirm with us.
?What is the customer service online time?

Our customer service online time is at 8:30-12:00AM, 1:30~6:00PM (UTC+8 TIME), if not online, please leave a message on whatsapp +8615821181461, and note the contact information, we will contact you as soon as possible when we receive your information.
?How to claim the warranty when the product is found faulty?

Warranty claim requires a photo of the tracking no. (you could find the tracking no. on the product), a picture or video demonstrating the problem, sc number, and a description of the problem.

you can fill in our customer complaint form, then email all those information to us. upon receiving the email, we will start immediately to resolve the problem.