service
EBASEE is a direct manufacturer with production bases in Zhejiang and Shanghai.
30+ years of industry experience in low-voltage electrical equipment.
EBASEE operates three production bases equipped with 24 injection machines, 37 die-pressing machines, 8 automatic production lines, and over 10 manual lines, supporting sales in more than 100 countries.
We support:
Exclusive brand distribution / dealership in selected markets
OEM/ODM customization based on your specifications
Project-based supply & technical support for contractors
Please contact [email protected] with your company profile & market coverage.
Our team will evaluate and provide a tailored distributor plan including sales targets, regional protection, and marketing support.
Requirements vary by region, typically including:
Long-term value > short-term margin
Know local market / project channels
Value Stable quality & delivery
Co-develop & grow together
For details, please contact [email protected].
Exclusive pricing policy and regional market protection
Priority access to new product launches & free samples
Joint marketing (catalogs, exhibitions, digital promotion)
Technical training & on-site support for projects
Certificates & compliance documents for local registrations or tenders.
Yes. We provide:
Complete technical documentation & international certificates
Customized solutions for different project requirements
Engineering support throughout the tender process
Warranty for all products with clear terms
24/7 technical consultation by our engineering team
Fast spare parts supply for urgent replacement
Continuous upgrades to meet new standards and project needs
EBASEE serves customers in Europe, the Middle East, Asia, Africa, and South America, with proven performance in industrial, infrastructure, and renewable energy applications. For project references or tailored solutions, please reach us at [email protected]
Yes. All EBASEE products comply with IEC standards, RoHS regulations, and hold international certifications such as CE, CB, SEMKO, KEMA, TUV, SAA,INMETRO, IEL, RETIE,TISI and more.
Certificates are available upon request.
A detailed certification list can be found here: [https://www.ebasee.com/certificates/]
For sample orders, no MOQ is required — we are flexible to support testing and evaluation. For bulk orders, products are packed in full cartons to ensure safe shipping. Please note that we focus on serving business clients and partners, and do not provide retail sales to individuals.
Standard delivery: within 30–35 days after order confirmation
For urgent or project-based orders, we provide priority production scheduling
Yes. We provide free product samples within a reasonable range for qualified partners and project evaluations.
Freight cost is covered by the client (except for special strategic projects)
For large or customized sample requests, terms can be discussed case by case.
Strict IQC, IPQC, OQC quality control process
CNAS Certified Lab，around 76 tests can be carried according to IEC/EN standards
EBASEE is certified with ISO9001 (Quality Management).
Each batch comes with traceable quality inspection reports
Guaranteeing long-term reliability and compliance with international standards.
Yes. We can print your logo, customize packaging, and design tailor-made products approved by your authorization. Besides OEM, we also have our own brand EBASEE for global distribution.
We support FOB, CFR, CIF, EXW depending on your logistics requirements.
This flexibility allows us to adapt to different markets and project needs.
Standard terms: 30% deposit by T/T within 7 days of sales contract, balance before shipping
L/C at sight available for larger orders
Other terms (such as OA, extended credit) can be discussed with your account manager based on cooperation history
Providing safe and flexible payment solutions for long-term partners.
Yes.
Standard warranty: 24 months
Full lifespan after-sales service with spare parts support
Option to extend warranty period for project-based or government tenders
Discounts are available for:
Bulk quantity orders
Annual purchase agreements
Exclusive distributor partnerships
Contact your regional sales manager for a tailored quotation and incentive policy.
To process warranty claims, please provide:
Product tracking number (found on the product label)
Photo or video showing the issue
Sales contract (SC) number
Brief description of the problem
Fill out our Customer Complaint Form and email it with the above information to [email protected]
We guarantee immediate response and problem resolution within agreed service timelines.
Standard service hours: 8:30–12:00 AM, 1:30–6:00 PM (UTC+8)
24/7 support via WhatsApp: +86 15821181461
If we are offline, please leave your message and contact details — our team will respond within 12 hours
